Q&A – TrendSettingFashions
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Q&A

We are here to help you.  Please take a look at the following Q&A before sending us an e-mail with your question to see if your answer is here.

 

What is the money back guarantee and is this site safe?    At trendsettingfashions we guarantee the arrival of your items and if you don't receive your items, you get a full refund!  So you can feel safe ordering from us since your items are guaranteed to arrive or you get your money BACK!  Our site is also McAfee secure as you can see in the bottom left hand corner.  The site is always scanned for any fraud and also shows the user we are fraud free!

 

How long does it take for shipping? Trendsetting fashions locates and finds the best quality items from all over the world. Since we source items from all over the world, orders typically take 10-30 business days to arrive in rare cases it could take a bit longer due to mail delays or customs delays. However a lot of our clients do experience receiving their orders within 2 weeks!  All orders will typically be processed within 3-5 business days of ordering or faster. We strive for the best customer experience possible and customer service is a massive part of that.  We will try our best to get your order out to you as soon we possibly can.  As soon as we get the order out, you will be emailed a tracking number to keep track of your order.  

 

Is this a fake site or a scam, why are your items so inexpensive?  Our items are bought in bulk direct from major factories all over the world and we pass those savings along to you, that's why we have such low prices.  We are not running a scam and our site is 100% real!  Our Site is also McAfee secure which shows the users we are fraud free. You can even purchase with paypal for even more protection.  Our reputation is VERY important to us so we are not in business to commit fraud to make a quick dollar.  You can always email our customer service team if you have more questions at customersupport@trendsettingfashions.com

 

I ordered S,M, L or XL but my item says it's a size larger, why?

Items are sent out based on the US size charts.  There are cases where items may have a tag that shows a larger size but rest assured you will receive the size you ordered!

 

How do I know my payment is secure?

TrendSettingFashions retains the services of PayPal (www.paypal.com) this is the world's biggest secure payment provider, this means your orders are very secure!  You don't need to worry about any issues with your payments being secure! Our site is also McAfee Secure which scans constantly for fraud and assures the user we are fraud free!

 

How do I track the orders?  You will be provided links when your order has been shipped to track your orders but you can go here as well; https://www.17track.net/en/   Please be aware it can take 5-10 days to reflect in the tracking system.

 

I ordered the wrong size, color or item, can i change the size?   Yes! We offer sizing charts and sizes on all items.  So please be sure to review those carefully.  However, if you still ordered the wrong size, item or color let us know before we ship the item out and we can change it. Once the item has been shipped we cannot do anything for you in regards to changing the order, so please be very careful in regards to sizing.

  

If my item is damaged or lost can i get a refund?  Yes, we offer replacement or refund of your money if an item is damaged or lost.  The item must meet the requirements but Just make sure you contact us right away and we will help you!

 

Where do you ship?  We ship globally and it's FREE with no minimum purchase amount required!

 

Where can I see some reviews?  Our reputation is of the upmost importance to us.  You can go to our facebook page and see countless clients post up pictures with their items and how happy they are with their items!  Go here to check it out: https://www.facebook.com/trendsettingfashions/

 

 

 

 

 

If you have any other questions please feel free to contact us at customersupport@trendsettingfashions.com

 

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